Templates not loading


Trueburton
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We are seeing this a lot when people have their templates stored in the OneDrive folder.

There has been a new update that turns on OneDrive's "Files on demand" feature by default.

 

This means that the files appear on your computer, but they are actually in the cloud (denoted by a cloud symbol in file explorer).

 

I recommend either moving the Home Designer Pro 2018 Data folder to the standard location of "C:\Users\trueb\Documents", or disabling the "Files on demand" feature in OneDrive's settings.

https://support.office.com/en-us/article/Learn-about-OneDrive-Files-On-Demand-0E6860D3-D9F3-4971-B321-7092438FB38E

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