No texture


bluesparrowllc
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I have HD Architect 2016.  In the last few days, I've had a problem with the manufacturer catalogs I have downloaded from the site.  Specifically, the Corian countertop, Boral countertop and Coronado Stone files not only say "no texture" in my library but they also render without texture.  Also, the latest update isn't updating.  I don't know if that is related.  Any help would be appreciated!

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That'd be great!  We mostly deal with "how to" type stuff on the forum, whereas the company's Support people deal with the technical issue problems, but posting back always could help someone else experiencing trouble with the same thing down the road and help safe them submitting a ticket.

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Kbird, that's exactly what tech support said to do by going into the Manufacturer Libraries on my computer and deleting the files and then also deleting them from the Reference Library.  Unfortunately, it didn't work as the catalog never made it into the Reference Library.  I'm waiting for a response. 

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