MikeBBusy

I tried that and I got a similar error message. I was only able to import it when I took a screenshot of the photo which reduced the image file size but also degraded the picture quality. That's why I assumed there's a file size limit for importing image files.

When I try to import a png file that's ~3,600 KB, i get an error message that the file cannot be loaded. A screenshot is attached. Is there a file size limit for importing a PNG file as an image?

While trying to strip down the model to post, I found my problem area!! I was having trouble getting a 3 story entry on the two story house to display the way I wanted it (roof design and wall materials issues). So I had this "brilliant" idea to make the Entry a separate structure. That was apparently my mistake because with the Entry "building" so close to the main house, its foundation was "breaking" the foundation on the main house! So I'm reworking the entry back into the main house.

That won't work. It's a problem specific to a plan that I've played around with for weeks (3 stories). In trying to troubleshoot the problem, , I created a separate structure on the first floor in the same file. THAT structure doesn't exhibit the same problem as the main house. So its got to be a setting specific to this plan. Let me see if I can strip down this plan and still retain the issue....

I'm having an issue with flooring disappearing whenever I create a Monolithic Slab foundation. On a dollhouse view, I can see the flooring choices BEFORE I build the foundation, but all I see is concrete AFTER building a Slab Foundation (except in the garage and porch areas - they continue to show tile or stained concrete). Note this issue does NOT occur when I create a Walls with Footings foundation. In the process of trying to find what setting I may have wrong, I came across an issue regarding settings for Relative Heights which may, or may not, be the cause... I compared my 1st Floor Defaults and the Room Specification data for my affected 1st floor rooms. The absolute elevations seem to be correct, but the Relative Heights on the Room dbx are TWICE the amount of the same values on the 1st Floor Defaults screen (242 1/4 vs 121 1/8 on Rough Ceiling) even though the Room Spec is showing its a default value (wrench with checkmark). In the Room Spec dbx I tried changing the relative values but it also changes the absolute values (to negative numbers !). I also tried to use Reset to Defaults (all floors, ceiling and floor heights), but it had no effect. Any suggestions on next steps?

Thanks for the assist. I have posted a ticket to Support to take a look at the issue.

Hi all, I've been using HD Architectural for a year and then upgraded to HD Pro two months ago, but this is my first issue I haven't been able to resolve by searching Knowledge Base or HomeTalk so I'm hoping someone here has an answer. I've come across a single Architectural Block that the program won't allow me to explode. It's one of five blocks in the GroupedUtiiltyRoom Bonus Catalog. All the other blocks in that catalog show the "Explode Block" icon when pasted into my plan and selected and I've been able to explode them. But this one block, called "Laundry Room" is stubborn. I've attached a screenshot for illustration.. I tried to fix the issue by deleting the catalog from the program and the downloaded library file from my computer and then re-downloading the catalog from the 3D Library, ensuring that I had HD Pro, and X12/2021 version selected to match the version I am currently running. After importing/loading the new catalog, selecting the block, pasting to my file, it STILL won't give me the option to explode. Can anyone replicate the issue or explain why it won't work? Thanks!